Please note: If there’s is a problem with a dictionary entry (e.g. pinyin, definition) or missing entry, please read this instead.
- Go to Hanping’s Settings > About > Legal Notices screen.
- Tap on the first item (e.g. Hanping Chinese Dictionary) 7 times. You should see a message like Debug Settings enabled
- Enable Settings > Write Logs to File preference
- Now reproduce the problem in Hanping
- Long-tap on the Settings > Write Logs to File preference. This should allow you to send the logs to us.
Notes:
- For Hanping Popup: the main screen is the Settings screen
- If you have found a problem with a dictionary entry (e.g. pinyin error, or inaccurate/incomplete definition) please submit this directly to the editors of that dictionary (rather than reporting to us) because they are better suited to evaluating submissions. You can find the relevant links on our contact page.
- If you just want to send your device and app version details please send us an email from within Hanping’s: Settings > About screen > Support email because this will automatically attach the appropriate information.